BUT WAIT!
Before you do a ticket, please check the below self-help options – you might be able to resolve the issue yourself, right now, no waiting!
- Microsoft License is Expiring Soon error: easy fix! Simply go to an office (click here for locations) and get your laptop on the network directly for a while (at least an hour, to be safe).
- Locked out of FSFN: visit the DCF FSFN Password Reset Portal to get unlocked on your own.
- Unable to get into Oracle: important – are you at home? (**NOTE: Oracle is maintained by Devereux; issues with Oracle need to be sent to flhelp@devereux.org**) If you are at home, you must first log into Corp Citrix, THEN go Oracle – you’ll see this icon:
Click on it, then click on the option to open when the download finishes, then login:
- Locked out of my computer – says something about a key, and contacting IT: okay, you will need a support ticket for this one, but be sure to attach a screen shot of the page with the code that is showing on your computer – IT will need that to get the unlock code/recovery key for you!
- Websites I need to get to are blocked: this one is for Corp Devereux IT. You’ll need to send an email to Helpdesk@devereux.org to request the site to be whitelisted. Be sure to include the URL (copy/paste from the web address section at the top of the page).
Did one of these work? Great! No? Then please do click the link below to create an IT support ticket:
Click here to create a support ticket
**IMPORTANT** You will need to use either Edge or Chrome as the browser to create a support ticket. Below are instructions for setting Edge as your default browser, which will work much better for all things internet:
