De-escalation Techniques
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De-escalation Techniques
May 24, 2023 @ 10:00 am - 11:00 am
Providers learn the causes of aggression, types of aggression, ways to assess the level of escalation, and techniques to de-escalate emotionally agitated individuals.
Course Objectives
-Define anger, aggression, and de-escalation
-Discuss the various causes of aggression
-Identify the 4 behavior levels
-Learn the appropriate staff response for each behavior level